FREQUENTLY ASKED QUESTIONS

Your Questions, Answered

What to expect

We know that choosing where to stay is part of the experience — and we want you to feel completely at ease before you even pack your bags. Below you’ll find answers to the questions we hear most often. If something isn’t covered here, we’re always happy to chat. That’s kind of our thing.

Check-in is anytime between 3:00 and 8:00 p.m. — we’ll be ready and genuinely happy to see you. Arriving after 8:00pmDon’t stress. Simply give us a heads up and we’ll make sure you have everything you need for a seamless late arrival. And if you want to swing by earlier to drop your bags and grab your keycode before exploring, we can usually make that happen too. 

Checkout is by 11:00 a.m. Need a little more time? Ask us — if the stars align and the room isn’t needed immediatelywe’re happy to help. We just ask that you check in with us rather than simply… lingering. (We love you, but the next guests are excited too.)

Yes — a credit card is required for all reservations, even if you’re redeeming a gift certificate. It’s just part of how our booking system keeps things running smoothly.

We do! We offer a 5% discount for active military members and AARP/AAA cardholders. Just mention it when you book — discounts must be requested at the time of reservation and can’t be combined with other offers.

Breakfast is served each morning from 8:00AM – 10:00AM in The Dining Room. Heading out early for an adventure? We’re happy to pack a breakfast to-go — just give us the same 6:00 p.m. notice.

Absolutely — and it’s one of our favorite parts of the day. Each morning there will be a continental breakfast buffet offered in our Manner House dining room.

Yes, and we genuinely want to. If you have dietary needs — allergies, intolerances, preferences — please let us know when you book. The earlier we know, the better we can take care of you.

We’ve thought of the things that make a stay feel truly comfortable: 

  • TV  
  • Signature bathrobes  
  • Premium bath amenities — shampoo, conditioner, shower gel, hand and body soap 
  • Hair dryer 
  • Premium bedding 
  • In-room air conditioning/heating units 
  • Complimentary artisanal snack and beverage station nearby 

 Of course — and it’s complimentary. Look for The Charm Guest Wifi in your networks– no password needed. Just simply click on the ‘Continue to the Internet’ on the bottom of the Captive Wi-Fi page.

Most travelers arrive by car, as public transit in the area is limited. While you’re here, feel free to take our complimentary Charm on Main bicycles out for a spin around town — it’s honestly one of the best ways to explore.

Planning is basically one of our love languages. We’re happy to point you toward the best local restaurants, hidden gems, things to do, and spots worth slowing down for. Just ask — before your arrival or once you’re here.

Yes — complimentary on-site parking is available right on the property. 

Yes. Daily housekeeping includes making the bed, tidying up, cleaning the bathroom, and restocking towels and toiletries. Linens are refreshed every three days unless you’d like them changed sooner — just ask.

Several wonderful ones, actually. The living room is bright and inviting, with comfortable seating for reading or unwinding. The dining room doubles as a great spot for puzzles, games, or catching up on email.  The front porch with its rocking chairs is perfect for quiet mornings or golden-hour evenings, and the backyard, gardens, pool area, and firepit round things out beautifully.

We leave that to the experts — the local restaurant scene here is genuinely excellent, and we’re happy to share our favorites. Breakfast is our domain, and we take it seriously.

Not at all. You’ll have a key code to your room and to the front door, so come and go as you please. We just ask for a little thoughtfulness toward fellow guests during the quieter hours — the kind of consideration you’d want shown to you. 

Call us. We’ll sort it out. It happens to the best of us.

Yes — inside, we are entirely smoke-, vape-, and flame-free. Designated outdoor areas are available for smoking. (See Guest Policies for the details.)

As a guest of The Charm, you have full access to all Ocean Edge Resort amenities — and there are quite a few worth getting excited about. We’re talking pools, tennis, pickleball, a private beach, the award-winning golf course, spa services, and dining across the resort’s restaurants and bars. It’s a genuinely remarkable spread, and it’s all yours during your stay.

Easy — we’ve got you. The Charm is a regular stop on the Ocean Edge shuttle, which runs between The Golf Club, The Villages, and The Mansion. So whether you’re heading out for a round of golf, a spa afternoon, or dinner at the resort, you can leave the car behind and just enjoy the ride. Ask us at check-in for the current shuttle schedule and we’ll get you sorted.

The Manner House

7 ROOMS | SUNDRENCHED | WISTFUL

The Manner House offers a unique experience rich with colonial charm and modern sophistication. Guests enjoy fine textiles, signature scents, and a daily Innkeeper hour in a thoughtfully designed setting. With antique-inspired decor, plush bedding, curated artwork, and locally sourced amenities, every detail will delight the senses. Whether by the fire with a crafted cocktail or strolling the manicured grounds, The Manner House is a nostalgic yet indulgent retreat.

The Boarder’s Wing

5 ROOMS | PRIVATE QUARTERS WITH COMMON LIVING AREA

With five beautifully appointed rooms and a cozy common living area, this space offers both privacy and communal comfort, making it ideal for a weekend getaway with close companions. Guests can relax in the comfortable lounge with a glass of wine, challenge each other to a game of cards, or spend the evening swapping stories about old times. Whether it’s a celebratory gathering or simply a chance to reconnect, The Boarder’s Wing transforms a traditional inn stay into a fun and relaxed group retreat.

The Headmaster’s Cottage

6 ROOMS | SPACIOUS | SERENE

The Headmaster’s Cottage offers the luxury of The Manner House in a secluded, tranquil setting. With a private fire pit, designated parking, and a soothing color palette, it’s a peaceful escape. Spacious hallways, clawfoot tubs, and an elegant ambiance invite relaxation, while personalized service ensures a high-end retreat for those seeking privacy and comfort.